Amazon Prime Customers May Be Eligible For Refunds As Part Of $2. 5 Billion Settlement

Amazon Prime customers are eligible for refunds following a $2. 5 billion settlement with the Federal Trade Commission (FTC). The online giant was required to pay a $1 billion civil penalty and provide $1. 5 billion in refunds to consumers. As part of the settlement, Amazon implemented changes to its enrollment and cancel options, including a clear button for customers to decline Prime and clear disclosures about the cost, date, auto-renewals, and cancellation procedures.

To be eligible for a refund, customers must meet three requirements, as outlined by the FTC. Those who signed up for Amazon Prime during a promotional period offering a discounted membership may receive a reduced payment. The FTC warns customers to be cautious of scammers who may promise refunds in exchange for a fee.

The commission emphasizes that it will never request payment in order to process a refund. Amazon initiated automatic payments to eligible Prime customers in November and December 2025. Those who did not receive an automatic refund but are eligible can submit a claim form. According to Amazon, these payments are expected to be sent out in late 2026. For more information on the Amazon Prime refund process and to stay up-to-date on the latest details, customers can visit TODAY. com, which provides valuable information and resources on this topic.